Returns & Exchanges
We understand that picking the right hair (Hair Type, Hair Style, Right Length, etc.) might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened NiceHair Hair Extension to satisfy your requirements.
We are more than happy to accommodate exchanges/refund of hair extensions that have NOT been opened, worn or tampered with.
Due to hygiene and need to re-sell reasons we only exchange items that have not been opened, worn or tampered with. In other words, the product must be in its original condition as when you first received it.
To arrange an exchange in person, please Contact Us for an appointment so that we can have the correct products for exchange by the time you arrive at our store.
Within 30 days of your order processing date, email our Customer Service Department to explain the reason for the return/exchange and to request a Return Authorization (RA) number. Only those returned packages that include an RA number will be accepted. We have every right to refuse to sign for the package if you send it back without our authorization! Otherwise, you will be responsible for all the losses arising there from.
Prepare returned items in secure packaging, including the original order invoice with the Returns section completed.Step 3:
Bring the products back to our shop or post returned products via insured or traceable method of shipment to the Returns Address that we will provide to you. And when you ship out the items, please email the tracking number to us also.
Upon receipt of your returned item(s), we’ll further inspect the items and your refund will be processed. All refunds will be automatically applied to your credit card or original method of payment within 5 business days.